REFUND & EXCHANGE POLICY

‘YOUR TRUST IS OUR PRIORITY’

THANK YOU FOR CHOOSING CARRY FLAME FOR YOUR FASHION NEEDS! HOWEVER, WE UNDERSTAND THAT OCCASIONALLY YOU MAY NEED TO RETURN AN ITEM. THAT’S WHY WE’VE CRAFTED OUR RETURN POLICY WITH YOUR CONVENIENCE IN MIND, ENSURING A SMOOTH AND STRESS-FREE PROCESS FOR YOU, AND WE’RE HERE TO ASSIST YOU EVERY STEP OF THE WAY.”

CLAIM YOUR EXCHANGE / RETURN (IF)

• PRODUCT IS DEFECTIVE.
• SIZE DOES NOT FIT.
• ANY ITEM IS MISSING FROM THE PACKAGE.
• BOTH PACKAGE AND PRODUCT IS DEFECTIVE.

NOTE: KINDLY CLICK THE IMAGE OF THE PARCEL YOU RECIVE OR MAKE A SHORT VIDEO OF THE SAME AND SEND IT ON EMAIL ID ORDERSUPPORT@CARRYFLAME.COM TO MAINTAIN TRANSPERANCY BETWEEN YOU AND CARRY FLAME, 

RETURN & EXCHANGE CRITERIA

• TIMEFRAME FOR EXCHANGES AND RETURN: EXCHANGE AND RETURN REQUEST WILL BE ACCEPTED WITHIN 7 DAYS FROM THE DELIVERY.
• NOTIFICATION OF ACCEPTANCE: ONCE YOUR EXCHANGE REQUEST IS ACCEPTED, YOU WILL RECEIVE A NOTIFICATION VIA YOUR REGISTERED EMAIL OR SMS ON YOUR REGISTERED NUMBER FOR YOUR ACKNOWLEDGMENT.
• PICK-UP PROCESS: OUR LOGISTICS/ DELIVERY PARTNER WILL PICK UP THE REQUESTED EXCHANGED ITEM FROM YOUR PROVIDED ADDRESS WITHIN A 2 – 3 DAYS.
• PICK-UP ATTEMPTS: PICK-UP ATTEMPTS WILL BE MADE TWICE. IF UNSUCCESSFUL, YOU MAY NEED TO RETURN THE ITEM TO OUR WAREHOUSE ADDRESS.
• REVERSE PICK-UP AVAILABILITY: AVAILABILITY OF REVERSE PICK-UP SERVICE IS SUBJECT TO THE SERVICE COVERAGE IN YOUR AREA’S PIN CODE.
• QUALITY CHECK: AFTER YOUR ORDER REACHES THE WAREHOUSE, IT UNDERGOES A QUALITY CHECK. UPON APPROVAL, YOUR EXCHANGE/RETURN REQUEST WILL PROCEED ACCORDINGLY.
• ESTIMATED DELIVERY: ESTIMATED DELIVERY TIME FOR ALL EXCHANGE QUERIES IS 10-12 DAYS.
• UNAVAILABLE SIZES: IF WE’RE UNABLE TO FULFIL A SIZE EXCHANGE DUE TO STOCK AVAILABILITY, WE’LL ARRANGE FOR AN EXCHANGE WITH ANOTHER PRODUCT OR ISSUE YOU A STORE CREDIT, WHICH CAN BE USED FOR YOUR NEXT ONLINE PURCHASE.
• REFUND POLICY: REFUNDS FOR ALL RETURN ORDERS WILL BE ISSUED AS A CREDIT POINT ONCE THE PRODUCT PASSES QUALITY CHECK. YOU’LL RECEIVE THIS CREDIT POINTS VIA YOUR REGISTERED EMAIL ADDRESS
• CONDITION OF RETURNED ITEMS: PLEASE ENSURE THAT YOU RETURN YOUR PRODUCT IN THE SAME CONDITION AS THEY WERE SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR CLEARLY SHOW SIGNS OF BEING WORN, WE WILL NOT BE ABLE TO PROCEED WITH THE EXCHANGE OR RETURN REQUEST.
• CUSTOMER SUPPORT: IF YOU ENCOUNTER ANY ISSUES, PLEASE FEEL FREE TO CONTACT US VIA EMAIL AT ORDERSUPPORT@CARRYFLAME.COM, PROVIDING YOUR NAME AND ORDER ID. OUR CUSTOMER SUPPORT TEAM IS AVAILABLE MONDAY TO SATURDAY BETWEEN 11:00 AM TO 6:00 PM. REST ASSURED, ALL PENDING QUERIES WILL BE RESOLVED ON PRIORITY WITHIN 24 HOURS.
• CANCELLATION POLICY: CANCELLATION OF ORDERS IS ONLY PERMITTED FOR COD ORDERS AND CAN BE DONE UNTIL THE ORDER HAS NOT BEEN DISPATCHED FROM OUR WAREHOUSE.
• PREPAID ORDERS: ALL PREPAID ORDERS ARE FINAL, AND WE DO NOT OFFER CANCELLATIONS OR REFUNDS. IN CASE OF ANY REFUND, IT WILL BE ISSUED IN THE FORM OF A STORE CREDIT EQUIVALENT TO THE SELLING/MRP AMOUNT. THIS STORE CREDIT CAN BE UTILIZED WITHIN THREE MONTHS AND IS NON-REFUNDABLE. IT CAN BE REDEEMED AT BOTH OUR OFFLINE AND ONLINE STORES. PLEASE NOTE THAT SHIPPING CHARGES ARE NON-REFUNDABLE.

ELIGIBILTY CRITERIA FOR EXCHANGE/RETURN

• THE PRODUCT MUST BE INTACT IN ITS ORIGNAL CONDITION.
• THE PRODUCT MUST NOT BE WORN, WASHED OR ALTERED BY ANY MEANS.
• ALL THE TAGS MUST BE INTACT WITH PRODUCT.
• PACK THE PRODUCT PROPERLY IN THE SAME STATE IN WHICH IT WAS RECIVED BY YOU.
• ONCE THE PACKAG EIS RECIVED AND CHECKED BY OUR TEAM THE RETURN/EXCHAGE PROCESS WILL BE INITIATED.
• A REVERSE SHIPMENT FEE OF RS 100- 150 WILL BE DEDUCTED AT THE TIME OF REFUND PER ORDER, REGARDLESS OF THE NUMBER OF ITEMS WITHIN THAT ORDER. THIS MEANS THAT IF AN ORDER CONTAINS MULTIPLE ITEMS, ONLY A SINGLE DEDUCTION OF RS 100 WILL BE MADE FOR THE ENTIRE ORDER, NOT ON EACH INDIVIDUAL CLOTHING ITEM.

CUSTOMER SUPPORT

FOR ANY QUERIES CONTACT US

CALL: – +918284887899

EMAIL: – ORDERSUPPORT@CARRYFLAME.COM