WHAT IS THE RIGHT SIZE FOR ME?
AT CARRY FLAME, OUR GARMENTS ARE DESIGNED WITH AN OVERSIZED FIT, ALIGNING WITH CONTEMPORARY STREETWEAR AESTHETICS. IF YOU’RE UNSURE ABOUT WHICH SIZE TO SELECT, WE RECOMMEND OPTING FOR ONE SIZE DOWN FROM YOUR REGULAR FIT.
TO ASSIST YOU FURTHER, PLEASE REFER TO OUR SIZE CHART AVAILABLE ON EACH PRODUCT PAGE. IT PROVIDES DETAILED MEASUREMENTS TO HELP YOU CHOOSE THE IDEAL FIT FOR YOUR BODY TYPE AND STYLING NEEDS.
| SIZE IN (INCHES) | CHEST | LENGTH | SHOULDER | SLEEVE |
| S | 23 | 27.5 | 20.5 | 9 |
| M | 24 | 28 | 21 | 9.5 |
| L | 25 | 28.5 | 21.5 | 10 |
| XL | 26 | 29 | 22 | 10.5 |
WHAT ARE THE CARE INSTRUCTIONS ON THE T-SHIRTS?
TO ENSURE THE LONGEVITY AND QUALITY OF YOUR CARRY FLAME APPAREL, WE RECOMMEND THE FOLLOWING CARE GUIDELINES:
- WASH USING A GENTLE MACHINE CYCLE
- USE COLD WATER TO PREVENT COLOUR FADING AND FABRIC SHRINKAGE
- AIR-DRY GARMENTS; AVOID USING TUMBLE DRYERS
- DO NOT DRY CLEAN
- AVOID IRONING DIRECTLY ON PRINTED AREAS
FOLLOWING THESE INSTRUCTIONS WILL HELP MAINTAIN THE INTEGRITY, COLOUR, AND STRUCTURE OF YOUR GARMENT OVER TIME.
HOW DO OUR NEW DROPS WORK?
WE FREQUENTLY RELEASE NEW DESIGNS AND LIMITED COLLECTIONS, WHICH ARE FIRST ANNOUNCED ON OUR OFFICIAL INSTAGRAM HANDLE: @CARRYFLAME.IN
WE RECOMMEND FOLLOWING US AND ENABLING NOTIFICATIONS TO STAY INFORMED ABOUT UPCOMING RELEASES, COLLECTION PREVIEWS, AND LAUNCH DATES.
ONCE A DROP IS ANNOUNCED, THE COLLECTION BECOMES AVAILABLE EXCLUSIVELY ON OUR WEBSITE, WHILE SUPPLIES LAST. DUE TO LIMITED QUANTITIES, WE ADVISE EARLY ACCESS FOR THOSE INTERESTED IN SECURING PIECES FROM NEW DROPS.
WHAT IS A PRE-ORDER?
A PRE-ORDER ALLOWS CUSTOMERS TO RESERVE A PRODUCT BEFORE IT IS OFFICIALLY RELEASED OR READY TO SHIP.
EACH PRE-ORDER ITEM WILL INCLUDE A CLEARLY STATED EXPECTED DISPATCH DATE WITHIN THE PRODUCT DESCRIPTION. BY PLACING A PRE-ORDER, YOU ARE SECURING THE ITEM IN ADVANCE, AND IT WILL BE SHIPPED ON OR SHORTLY AFTER THE DATE SPECIFIED.
WE STRONGLY ENCOURAGE ALL CUSTOMERS TO READ THE PRODUCT DETAILS CAREFULLY BEFORE PURCHASING A PRE-ORDER ITEM TO ENSURE THEY ARE INFORMED ABOUT THE SHIPPING TIMELINE AND AVAILABILITY.
WHERE DO YOU DELIVER?
WE OFFER NATIONWIDE DELIVERY ACROSS INDIA AND ALSO SHIP TO SELECT INTERNATIONAL DESTINATIONS.
WHERE ARE ORDERS SHIPPED FROM?
ALL ONLINE ORDERS ARE PROCESSED AND SHIPPED FROM OUR FULFILMENT CENTRE LOCATED IN JALANDHAR, PUNJAB, INDIA.
WHAT ARE THE DELIVERY CHARGES?
- PAN-INDIA ORDERS: ENJOY FREE SHIPPING ON ALL DOMESTIC ORDERS PLACED THROUGH COM.
- INTERNATIONAL ORDERS: SHIPPING CHARGES ARE CALCULATED AT CHECKOUT AND VARY BASED ON THE DESTINATION ADDRESS.
WHEN WILL MY ORDER BE DELIVERED?
- ORDERS ARE TYPICALLY SHIPPED WITHIN 24 HOURS OF PLACEMENT, UNLESS NOTED OTHERWISE (E.G., PRE-ORDERS WITH SPECIFIED SHIPPING DATES).
- DOMESTIC DELIVERY: PLEASE ALLOW 5–8 WORKING DAYS FROM DISPATCH.
- INTERNATIONAL DELIVERY: ORDERS USUALLY ARRIVE WITHIN 6–12 WORKING DAYS.
- NOTE: A CONFIRMATION EMAIL WITH TRACKING DETAILS WILL BE SHARED. IF YOU DON’T SEE IT IN YOUR INBOX, KINDLY CHECK YOUR SPAM OR PROMOTIONS FOLDER.
HOW CAN I TRACK MY ORDER?
ONCE YOUR ORDER IS DISPATCHED, YOU’LL RECEIVE AN EMAIL WITH TRACKING DETAILS AND AN ESTIMATED DELIVERY DATE.
- FOR DOMESTIC ORDERS, WE USE TRUSTED SHIPPING PARTNERS WITH REAL-TIME TRACKING.
- FOR INTERNATIONAL ORDERS, WE WORK WITH REGIONAL CARRIERS AND WILL PERSONALLY CONTACT YOU WITH THE RELEVANT TRACKING INFORMATION.
- ADDITIONALLY, A CONFIRMATION MESSAGE WILL BE SENT TO YOUR REGISTERED WHATSAPP NUMBER.
WHY HASN’T MY ORDER SHIPPED YET?
WHILE WE AIM TO DISPATCH ALL ORDERS PROMPTLY, OCCASIONAL LOGISTICAL DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. REST ASSURED, WE ARE COMMITTED TO FULFILLING EVERY CONFIRMED ORDER AND WILL KEEP YOU INFORMED.
WHY IS MY ORDER DELAYED BEYOND THE ESTIMATED DATE?
DELIVERY DELAYS MAY OCCASIONALLY HAPPEN DUE TO UNEXPECTED LOGISTICS ISSUES SUCH AS COURIER DISRUPTIONS OR EXTERNAL CONSTRAINTS. IF YOUR DELIVERY IS DELAYED BEYOND THE ESTIMATED WINDOW, FEEL FREE TO CONTACT OUR SUPPORT TEAM, AND WE’LL HELP RESOLVE THE ISSUE PROMPTLY.
ARE THERE ADDITIONAL CHARGES FOR INTERNATIONAL ORDERS?
YES. INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES, TAXES, AND CUSTOMS CHARGES ONCE THE PARCEL REACHES YOUR COUNTRY.
- THESE CHARGES ARE IMPOSED BY YOUR LOCAL CUSTOMS OFFICE AND ARE NOT INCLUDED IN OUR PRICING.
- YOU ARE RESPONSIBLE FOR PAYING ANY APPLICABLE CUSTOMS DUTIES OR TAXES.
- IF YOU CHOOSE NOT TO PAY THESE CHARGES, YOUR ORDER MAY BE RETURNED TO US. IN SUCH CASES:
- SHIPPING FEES ARE NON-REFUNDABLE
- ANY RETURN SHIPPING COSTS OR ADDITIONAL FEES INCURRED WILL BE DEDUCTED FROM YOUR REFUND
WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION BEFORE PLACING AN INTERNATIONAL ORDER.
HOW CAN I CONFIRM MY ORDER STATUS?
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
I’M UNABLE TO PLACE AN ORDER ONLINE — WHAT SHOULD I DO?
NO WORRIES! YOU CAN SIMPLY CONNECT WITH US VIA WHATSAPP, AND WE’LL ASSIST YOU WITH PLACING YOUR ORDER OVER THE PHONE.
JUST MENTION THE PRODUCT(S) YOU’D LIKE TO ORDER AND PROVIDE YOUR SHIPPING DETAILS, AND WE’LL HANDLE THE REST.
CAN I CANCEL OR MODIFY MY ORDER?
ONCE AN ORDER HAS BEEN CONFIRMED AND ASSIGNED AN ORDER NUMBER, CANCELLATIONS ARE NOT PERMITTED. HOWEVER:
- YOU CAN REQUEST MODIFICATIONS (E.G., SIZE OR PRODUCT CHANGES) AS LONG AS THE ORDER IS IN ‘UNFULFILLED’ STATUS.
- ONCE THE AWB (AIR WAYBILL) IS GENERATED, NO FURTHER CHANGES CAN BE MADE.
TO REQUEST A CHANGE, PLEASE EMAIL US AT ORDERSUPPORT@CARRYFLAME.COM IMMEDIATELY WITH YOUR ORDER NUMBER AND THE REQUIRED UPDATE. OUR TEAM WILL BE HAPPY TO ASSIST YOU.
CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING THE ORDER?
YES, YOU CAN UPDATE YOUR DELIVERY ADDRESS ONLY IF THE ORDER HAS NOT YET BEEN SHIPPED AND REMAINS IN THE ‘UNFULFILLED’ STATUS.
ONCE THE AWB HAS BEEN CREATED, THE DELIVERY ADDRESS CAN NO LONGER BE CHANGED.
TO REQUEST A CHANGE, CONTACT US AT ORDERSUPPORT@CARRYFLAME.COM WITH YOUR ORDER NUMBER AND THE NEW ADDRESS DETAILS.
HOW DO I USE A GIFT CARD?
IF YOU’VE RECEIVED A GIFT CARD, SIMPLY ENTER THE UNIQUE CODE PROVIDED TO YOU VIA EMAIL DURING CHECKOUT — WHETHER SHOPPING ONLINE OR IN-STORE.
WHY ISN'T MY GIFT CARD WORKING?
PLEASE NOTE THAT ALL CARRY FLAME GIFT CARDS HAVE A VALIDITY OF 6 MONTHS FROM THE DATE OF ISSUE.
IF THE GIFT CARD HAS EXPIRED, IT WILL NO LONGER BE USABLE. WE RECOMMEND USING YOUR GIFT CARD WITHIN THE VALIDITY PERIOD TO AVOID INCONVENIENCE.
I RECEIVED A FAULTY OR DAMAGED PRODUCT. WHAT SHOULD I DO?
WE’RE SORRY TO HEAR THAT! IF YOU’VE RECEIVED A PRODUCT THAT IS DAMAGED OR DEFECTIVE, PLEASE EMAIL US AT ORDERSUPPORT@CARRYFLAME.COM WITH THE FOLLOWING DETAILS:
- YOUR ORDER NUMBER
- CLEAR PHOTOS SHOWING THE DEFECT OR DAMAGE
ONCE OUR TEAM VERIFIES THE ISSUE, WE’LL ARRANGE FOR THE ITEM TO BE RECALLED TO OUR WAREHOUSE AND A REPLACEMENT WILL BE SHIPPED TO YOU AT THE EARLIEST.
MY ORDER HAS AN INCORRECT OR MISSING ITEM. WHAT SHOULD I DO?
IF YOU’VE RECEIVED AN INCORRECT ITEM OR YOUR ORDER IS MISSING A PRODUCT, PLEASE REACH OUT TO US AT ORDERSUPPORT@CARRYFLAME.COM AND SHARE:
- YOUR ORDER NUMBER
- PHOTOGRAPHS OF THE RECEIVED ITEMS (IF APPLICABLE)
UPON CONFIRMATION, WE’LL PROMPTLY INITIATE A RECALL AND REPLACEMENT OR ENSURE THE MISSING ITEM IS SHIPPED TO YOU WITHOUT DELAY.
CAN I EXCHANGE AN ITEM?
YES, WE OFFER A 7-DAY EXCHANGE WINDOW FROM THE DATE OF DELIVERY FOR ONLINE PURCHASES, AND FROM THE DATE OF BILLING FOR IN-STORE PURCHASES.
TO INITIATE AN EXCHANGE, PLEASE [CLICK HERE] AND SUBMIT YOUR REQUEST WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
PLEASE NOTE: ALL RETURNED ITEMS GO THROUGH A MANDATORY QUALITY CHECK. WE RESERVE THE RIGHT TO REJECT EXCHANGES THAT DO NOT MEET OUR RETURN CRITERIA.
AN EXCHANGE REQUEST MAY BE DECLINED IF:
- THE PRODUCT SHOWS SIGNS OF USE OR WEAR
- THE PRODUCT IS DAMAGED
- THE ORIGINAL TAGS OR PACKAGING ARE MISSING
HOW LONG DOES AN EXCHANGE TAKE?
ONCE THE RETURNED ITEM IS RECEIVED AND APPROVED, YOU WILL BE NOTIFIED VIA EMAIL. WE AIM TO PROCESS ALL APPROVED EXCHANGES WITHIN 7–10 BUSINESS DAYS.
CAN I RETURN A PRODUCT FOR A REFUND?
DUE TO THE LIMITED, EXCLUSIVE NATURE OF OUR COLLECTIONS, WE DO NOT OFFER REFUNDS ON ORDERS.
ALL RETURNS ARE PROCESSED AS STORE CREDIT IN THE FORM OF CARRY FLAME CREDIT POINTS, WHICH CAN BE USED ON FUTURE PURCHASES WITH IN 6 MONTHS.
NOTE: IN RARE CIRCUMSTANCES, SUCH AS TRANSACTION FAILURES OR WHEN AN ORDER ID IS NOT GENERATED, AN AUTOMATIC REFUND WILL BE INITIATED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 5–7 BUSINESS DAYS.
FOR ASSISTANCE OR MORE INFORMATION, FEEL FREE TO CONTACT US AT:
📧 ORDERSUPPORT@CARRYFLAME.COM
CAN I RECEIVE A GST INVOICE FOR MY ORDER?
YES, ABSOLUTELY. TO REQUEST A GST-COMPLIANT INVOICE, SIMPLY EMAIL US AT ORDERSUPPORT@CARRYFLAME.COM WITH YOUR ORDER NUMBER AND GST DETAILS. OUR TEAM WILL PROCESS IT PROMPTLY.
MY TRANSACTION FAILED. WILL MY ORDER STILL BE PROCESSED?
IF YOU RECEIVED AN ORDER CONFIRMATION EMAIL FOLLOWED BY A NOTIFICATION OF TRANSACTION FAILURE, DON’T WORRY — THIS IS USUALLY A TECHNICAL GLITCH FROM OUR PAYMENT GATEWAY.
AS LONG AS AN ORDER NUMBER HAS BEEN GENERATED, YOUR ORDER IS CONFIRMED AND WILL BE SHIPPED AND DELIVERED AS PER SCHEDULE.
HOW CAN I REACH OUT FOR SUPPORT?
FOR ANY QUERIES OR ASSISTANCE, FEEL FREE TO CONTACT US VIA THE FOLLOWING CHANNELS:
- ORDER SUPPORT: ORDERSUPPORT@CARRYFLAME.COM
- GENERAL INQUIRIES: CONTACT@CARRYFLAME.COM
- CUSTOMER HELPLINE: +91 8284887899
(AVAILABLE MONDAY–SATURDAY, 11:00 AM TO 6:00 PM IST)