THANK YOU FOR CHOOSING CARRY FLAME FOR YOUR FASHION NEEDS! HOWEVER, WE UNDERSTAND THAT OCCASIONALLY YOU MAY NEED TO RETURN AN ITEM. THAT’S WHY WE’VE CRAFTED OUR RETURN POLICY WITH YOUR CONVENIENCE IN MIND, ENSURING A SMOOTH AND STRESS-FREE PROCESS FOR YOU, AND WE’RE HERE TO ASSIST YOU EVERY STEP OF THE WAY.”
CLAIM YOUR EXCHANGE / RETURN (IF)
- PRODUCT IS DEFECTIVE.
- SIZE DOES NOT FIT.
- ANY ITEM IS MISSING FROM THE PACKAGE.
- BOTH PACKAGE AND PRODUCT IS DEFECTIVE.
NOTE: KINDLY CLICK THE IMAGE OF THE PARCEL YOU RECIVE OR MAKE A SHORT VIDEO OF THE SAME AND SEND IT ON EMAIL ID ORDERSUPPORT@CARRYFLAME.COM TO MAINTAIN TRANSPERANCY BETWEEN YOU AND CARRY FLAME,
ELIGIBILTY CRITERIA FOR EXCHANGE/RETURN
- THE PRODUCT MUST BE INTACT IN ITS ORIGNAL CONDITION.
- THE PRODUCT MUST NOT BE WORN, WASHED OR ALTERED BY ANY MEANS.
- ALL THE TAGS MUST BE INTACT WITH PRODUCT.
- PACK THE PRODUCT PROPERLY IN THE SAME STATE IN WHICH IT WAS RECIVED BY YOU.
- ONCE THE PACKAG EIS RECIVED AND CHECKED BY OUR TEAM THE RETURN/EXCHAGE PROCESS WILL BE INITIATED.
HOW TO REQUEST A RETURN OR EXCHANGE
- EMAIL US AT ORDERSUPPORT@CARRYFLAME.COM WITHIN 7 DAYS OF RECEIVING YOUR ORDER.
- REASON FOR RETURN OR EXCHANGE
- PHOTOS OF THE PRODUCT AND PACKAGING (OR A SHORT VIDEO)
- OUR TEAM WILL REVIEW YOUR REQUEST AND RESPOND VIA EMAIL WITH APPROVAL OR NEXT STEPS.
- ONCE APPROVED, SIMPLY COURIER THE PRODUCT BACK TO US IN ITS ORIGINAL CONDITION TO THE FOLLOWING ADDRESS:
CARRY FLAME
ADDRESS: – FIRST FLOOR, H.NO. 5, STREET NO 5 NEW JANTA COLONY,
MAQSUDAN, JALANDHAR, PUNJAB, 144008
CALL: – +918284887899
CALL: – +918284887899
REFUND POLICY (FOR RETURN ORDERS)
- REFUNDS FOR ALL RETURN ORDERS WILL BE ISSUED AS A CREDIT POINTS COUPON ONCE THE PRODUCT PASSES OUR QUALITY CHECK.
- YOU WILL RECEIVE THIS COUPON VIA YOUR REGISTERED EMAIL ADDRESS.
- THIS COUPON WILL BE VALID FOR 3 MONTHS FROM THE DATE OF ISSUE AND CAN BE USED ON YOUR NEXT PURCHASE.